1. Agent Warranty:

   Products are guaranteed by the agent for 3 years from the purchase date.

2. Product Returns (Under Conditions):
   1. Customers may request to return products within 14 days of receipt.
   2. Return Conditions:
      1. Product must be in the same condition as purchased (unopened/unused).
      2. If returned via shipping companies, the customer bears the shipping costs.
3. Replacement of Defective Products:
   1. Products with manufacturing defects may be replaced, depending on the product nature.
   2. Replacement Process:
      1. Contact customer service via the designated WhatsApp number.
      2. Provide complete details about the product defect.
4. Company's Right to Refuse Requests:

   The company reserves the full right to reject any return or replacement request that doesn't comply with the stated terms and conditions.

5. Refund Process:

   For payments made via electronic gateways or direct links:

   1. Refunds will be issued to the same payment card used.
   2. Refund processing may take up to 14 business days.

Note: Please ensure all conditions are met before submitting any return or replacement request.